Luis Rocha-Lona (National Polytechnic Institute of Mexico, Gustavo A. Madero )
In fast and competitive markets, organizations look to comply and produce high-quality products and services that excel customers' expectations and needs. In this context, organizations have deployed all sorts of strategies supported by business excellence models (BEM), quality management systems, process management, and performance measurement systems. Thus, BEM have played a major role in supporting organizations' business strategy and performance in the long run. Business Excellence Models and Strategic Planning provides to industrialist, managers, practitioners, consultants, researchers...
In fast and competitive markets, organizations look to comply and produce high-quality products and services that excel customers' expectations and ne...
