Business Excellence Models and Strategic Planning

ISBN-13: 9783848413850 / Angielski / Miękka / 2012 / 344 str.

G Luis Rocha-Lona (National Polytechnic Institute of Mexico

Opis

In fast and competitive markets, organizations look to comply and produce high-quality products and services that excel customers expectations and needs. In this context, organizations have deployed all sorts of strategies supported by business excellence models (BEM), quality management systems, process management, and performance measurement systems. Thus, BEM have played a major role in supporting organizations business strategy and performance in the long run. Business Excellence Models and Strategic Planning provides to industrialist, managers, practitioners, consultants, researchers and all kind of professionals a robust research-framework with practical insights, and deep knowledge about the integration of BEM with Strategic Planning. Based on a five-year project, the book provides a critical review of the most well-known excellence models, methods and tools that support Quality Management Systems(QMS). Thus, Business Excellence Models and Strategic Planning focuses on business performance and process management, integrating BEM with Strategic Planning, and providing the basis to create/foster a quality management-culture to succeed in becoming a world-class organization

O autorze

Dr.Luis Rocha-Lona holds a PhD in Operations Management from Manchester Business School,The University of Manchester. He has several years of working experience in the public and private sectors, and has presented his work in several international venues. He is a member of the American Society for Quality and the Institute of Operations Management.