The contact center is at the heart of many businesses today, and CRM initiatives are making customer contact even more critical to the health of every company. 20:20 CRM provides a strategic view of where businesses should be going with their customer contact operation, with practical examples of how to get there.
The contact center is at the heart of many businesses today, and CRM initiatives are making customer contact even more critical to the health of every...
Minimizing Agent Turnover offers a wealth of ideas in which managers and supervisors can use on a daily basis. The key to operating a successful call center lies within the pages of this book.
Minimizing Agent Turnover offers a wealth of ideas in which managers and supervisors can use on a daily basis. The key to operating a successfu...
