The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes - A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains 'why' as well as 'how'.
The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing...
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Pu...
