This book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. This newest, detailed research finds that RPA adoptions are accelerating, maturing, and scaling in global enterprise. The research covers multiple industries, applications, and shared services, and uses case studies to establish action principles and how to mitigate automation risks. The book also examines the first enterprise-worthy cognitive automation tools that use machine-learning algorithms to process big data, often in natural language form,...

In the 'new abnormal' in which we now operate, systemic risk, adaptive strategy and resilient operations are mandatory. Covers global contexts and trends, including protectionism; 'slowbalisation'; threats and opportunities; globalisation; multilateral organisations; economic blocs; and political, economic, social, technological, legal differences.