Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through...

Reality and Perception and Your Company's Workplace Culture presents a demonstrable path for navigating the change-management process from beginning to end while fully detailing its obstacles and its triumphs. The book presents the view of a fictional 100-year old company called Acme Gyroscope, which is a family owned and run business, and the reader sees how the operation was ruled with an iron hand by the outgoing CEO. When the son of this current CEO assumes the role, he finds that the processes and culture within the organization are not quite as rosy as he thought they were. The new...

Reality and Perception and Your Company's Workplace Culture presents a demonstrable path for navigating the change-management process from beginning to end while fully detailing its obstacles and its triumphs. The book presents the view of a fictional 100-year old company called Acme Gyroscope, which is a family owned and run business, and the reader sees how the operation was ruled with an iron hand by the outgoing CEO. When the son of this current CEO assumes the role, he finds that the processes and culture within the organization are not quite as rosy as he thought they were. The new...