Effective knowledge management and collaborative learning offers companies and their employees their best chance of success in today's high tech, networked, just-in-time market. This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies to illustrate key points, dialogue...