Introduction to Knowledge Management: Km in Business

ISBN-13: 9780750677288 / Angielski / Miękka / 2003 / 194 str.

TODD GROFF

Opis

Effective knowledge management and collaborative learning offers companies and their employees their best chance of success in today's high tech, networked, just-in-time market. This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies to illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An online instructor's guide is included, with Power Point slides, case studies, exercises and review questions.

Recenzje

"As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."
- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc.

"This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."
- Robert E. Klabenes, President, Oklahoma State University-Okmulgee

Spis treści

Introducing KM; Personal KM; Capture & Corroborate; Organize and Secure; Analyze and Collaborate; Story Telling & Knowledge Transfer; Systems Thinking; Harnessing Metcalfe's Law; 3D Communication; Building-In Knowledge Exchange; Developing KM Strategies; The Ethics of KM; Metrics and the Taming of Wicked Problems; Careers in KM.

O autorze

Todd Groff is a Consultant with IBMs Business Consulting Services, having worked in high technology industries for over 15 years. He is responsible for the identification of information access,retrieval and distribution needs while leading a consulting team in the design, implementation and integration of systems. Recent client work involves developing and applying KM tools and processes to both backend administration and critical line of business functions. Successes have included strategic recruiting, data capture operations, and HR Information Systems. All of these areas benefited from the sharing of knowledge and the technology developed by merging multiple centers of expertise.

He is currently serving as an advisory member for Oklahoma State University, and has participated as a Member of OSUs PEW Higher Education Roundtable to Enhance the Vision and Strategic Planning of Oklahoma State University. Thomas Jones is a Consultant with IBMs Business Consulting Services. Current responsibilities include infrastructure design and management of Electronic Document Management Systems for a range of client companies. In addition, Thomas designs and manages commercial and educational Websites and corporate groupware. His Internet background includes Internet consulting and web programming for retail businesses and a variety of vineyards and wineries, as well as Oklahoma State University.