How can knowledge management professionals position themselves for greatest success? Providing practical guidance for professionals, and including mini-case studies of successes and failures, this book demonstrates how to map knowledge resources to support business critical capabilities, and increase the impact of knowledge management projects.

Knowledge management metrics are one of the weakest areas of practice in the field. Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers.