Your organization is unremarkable, therefore no one remarks about you. You keep piling on mediocre features in the hopes one of them will get you across the tipping point. Your board is discussing relevance, which is a word dangerously close to irrelevance. What follows is a conversation about changing everything and a decision to change nothing. There you are, lost somewhere between high convenience and high fidelity, just like the post office. Eighty percent of your members don't show up for anything, yet you still tout participation as the best way to get value from membership. Members...