The advent of new forms of technology had created highly competitive market conditions for banks. Therefore, it becomes crucial for service providers to meet or exceed the target customers' satisfaction with quality of services expected by them. Hence, the present research was planned with the specific objectives - to study various aspects of services provided by the public, private and foreign banks and access of customers to these services, to analyze the constituent factors affecting customer satisfaction with the quality of services provided by the banks and to determine and compare the...