Sunset Reflections is a book of poetry by Lenore Plassman and illustrated by Rohvannyn Shaw. Lenore is a gardener, an animal lover, an artist with the written word, and a noticer of all things beautiful.
Sunset Reflections is a book of poetry by Lenore Plassman and illustrated by Rohvannyn Shaw. Lenore is a gardener, an animal lover, an artist with the...
"How to P iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings. This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on someone without being caught, how to ruin a meeting, and how to mispronounce a wide range of medications and technical terms. Let the crazy characters of PegCo demonstrate how to win the Worst Employee of the Year Award, all...
"How to P iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author ha...
