How To P!ss Off The Customers: a book of bad advice

ISBN-13: 9781539312826 / Angielski / Miękka / 2016 / 82 str.

Rohvannyn Shaw

Opis

"How to P iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings. This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on someone without being caught, how to ruin a meeting, and how to mispronounce a wide range of medications and technical terms. Let the crazy characters of PegCo demonstrate how to win the Worst Employee of the Year Award, all without getting fired