This book provides a conceptual understanding of service quality and customer satisfaction in Indian Banking sector. It covers extensive literature review on service quality in banking .This book will be useful for PhD Scholars, Researchers and Academicians.This book is invaluable for anyone studying service quality in Banking Sector. Content of the book has been developed to fully support the researchers to conduct literature review.
This book provides a conceptual understanding of service quality and customer satisfaction in Indian Banking sector. It covers extensive literature re...
The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private, Public and Foreign Sector Banks. Content of the book has been developed to fully support the researchers to conduct primary data analysis. Additionally, this book discusses various statistical tests like Factor Analysis, Normality Test, Run-Test, Mean and Standard Deviation Test, One Sample t-Test, Two Sample t-Test, Anova Test, Chi-Square Test, Correlation Analysis and Regression Analysis. It will be useful for Ph.D. scholars, researchers and academicians. This book is invaluable for...
The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private, Public and Foreign Sector Banks. Content of t...
In today's world which is characterized by the colour of fierce competition, the authors strive to find out the Talisman for the service providers. The mission has been to swim through the heart of the customers and find out the precious pearl (most enticing factor) from the whole exercise. This book is to provide empirical research on service quality among selected service sectors. This book makes a valuable contribution given the fact that there are only a limited number of comprehensive studies dealing with the assessment service quality with special focus on primary research among...
In today's world which is characterized by the colour of fierce competition, the authors strive to find out the Talisman for the service providers. Th...
The book is aimed to, add up to significant gaps in the literature on corporate governance landscape in the context of developing countries like India. This book makes a valuable contribution given the fact that there are only a limited number of comprehensive studies dealing with the assessment corporate governance issues in Indian Public Sector Enterprises. This book shall be quite useful to academicians in terms of understanding developing country corporate governance issues.
The book is aimed to, add up to significant gaps in the literature on corporate governance landscape in the context of developing countries like India...
