Visit the new title in Black and White for a lower price of $6.95. In this workbook for salon professionals, we show you how to provide excellent customer service and how to outshine your competition at every turn We will take a close look at your boss: The Customer, because he or she can fire anyone by spending money at your competition. You will find out why your most unhappy customer is your best tool to learn from. Remember: If you don't take care of your customer, someone else will. You will develop a better understanding of the importance of the first impression because you will never...

Visit our Black and White edition for a lower price of $6.95. Stylists: Are you treating your chair like a business? Is your chair making you the money you want? Do your retail sales consistently give you a pay raise? In this workbook, you will learn how to take control of your styling station and treat it like a business. You will learn the do's and don'ts of what it takes to be successful behind your chair. You will learn proven strategies that I have used and taught for many years, and I will show you how to implement them into your daily routine. This workshop contains crucial information...