An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations

Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares "real world" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program.

In this Tokyo Visitor's Guide we give you everything you need to plan an amazing trip to Tokyo. From airport information, to trains, to hotels, and of course, information on all the major sightseeing attractions and fun things to do. This concise guide is packed with easy to read information and lots of insider tips, giving you just the right amount of information on Tokyo, without overwhelming you. Written by someone who has lived in Tokyo, this guide is a perfect way to cover everything you need to know for your Tokyo adventure. There is even a chapter on exciting day trips outside Tokyo....