Problem Management For I.T. Departments

ISBN-13: 9781512113617 / Angielski / Miękka / 2015 / 56 str.

Darren O'Toole

Opis

Effective Problem Management is the key driver to increased stability, less downtime and overall higher customer satisfaction in the I.T. environment. In this book the author shares "real world" experience, taking you beyond ITIL theory and into topics that will save you countless hours as you build your Problem Management program.