This report offers guidance to Offices of Inspectors General (OIGs) on ways to enhance the efficiency of their complaint management process through improved Hotline operations. In order to best manage OIG resources and to fulfill organizational mission requirements, Hotline operators must be able to elicit information from complainants quickly and efficiently and, to the extent possible, assist in segregating legitimate complaints from those that are frivolous, malicious, repetitive, or otherwise unsuitable for further Inspector General action.

This report presents a snapshot of where Offices of Inspector General stand today regarding the use of new media. It also is an attempt to sensitize the Office of Inspector General community to the ways in which new media tools may help an Office of Inspector General achieve its mission and why an Office of Inspector General needs to be aware of new media developments. Just as the government's adoption of other technologies, such as email and websites, required adaptation, new media's popularity is causing even reluctant government agencies to reconsider their options. Some Offices of...

The internet offers a world of opportunities to people of all ages, such as: posting video from mobile devices, building online profiles, creating alter egos in the form of online avatars, connecting with friends they don't see regularly, sending photos and broadcasting what they're doing to hundreds of people. Although, the way we use the internet can be very fulfilling, it also comes with certain risk to the uninformed and uneducated (the children of today's world). Some of these risks include inappropriate conduct, content and contact. Starting when your children are young they are...

Throughout human history, there have been many threats to the security of nations. These threats have brought about large-scale losses of life, the destruction of property, widespread illness and injury, the displacement of large numbers of people, and devastating economic loss. Recent technological advances and ongoing international political unrest are components of the increased risk to national security. Use this book to learn what actions to include in your family disaster plan to prepare for and respond to terrorist threats. Recognize important terms. Take protective measures for...