Nobody likes bad customer service, as a customer you want to feel loved, and feel like you're being treated well, or at least fairly, by whatever company you are dealing with. Things go wrong however, thats a fact, we don't live in a perfect world and companies do make genuine mistakes. We have to live with that, but often they are things that could be avoided, and with a little thought on the side of the company you are dealing with, be more palatable for you as one of their customers. In this book, I'll explain how to complain effectively, or, if you dislike the word 'complain'; how to make...