The purpose of this document is to provide a step-by-step guide for redesigning an existing Operating Model, identifying transformation opportunities, and driving new and existing policies and capabilities to full potential. Capability is used throughout this document to describe a service that is performed within a functional area. For example, we consider Financial Reporting to be a capability within the Finance Management Group (FMG) functional area. Functional area may have a primary capability (such as the Contact Center operations service within the Contact Centers functional area), or...

Data Management is the core of the enterprises today. With all the new technologies and nexus of forces (Social, Media, Cloud and Analytics) dominating the firms vision maps it has become all the more important today to have the right Data Certification Process to ensure that your data being consumed for different Analytical purposes is golden. This book would give our Data Management practitioners a real life case conducted for a UK Bank for their most ambitious Master Data Management Projects.

There are many ways today Cloud has impacted the scale and size of ITs contribution to running businesses across the world. I have shared an implemented project for your understanding, where in we used third party infrastructure vendor, and OpenStack as our Cloud Operating System, and created a new product that serves more than one business use case.The core remains the same, however the packaging can differ based on your client needs