NEW 4th EDITION Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here's the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye's wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into...

If you've ever thought that you're the only one who truly cares about service and you're not sure how to maintain momentum in your organization, 'The Customer Service Zoo' may be just what you need to look at things with a fresh perspective. It's an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia's most recognized customer expert. Along similar lines to 'Who Moved My Cheese' or 'Fish, it encourages you to look creatively at customer issues; while still looking after yourself. Feeling uninspired...