Customer Service Zoo: Create Customers for Liie-and a LIfe for Yourself

ISBN-13: 9780958011082 / Angielski / Miękka / 2013 / 108 str.

MS Catherine Devrye; MR Peter Broelman

Opis

If you've ever thought that you're the only one who truly cares about service and you're not sure how to maintain momentum in your organization, 'The Customer Service Zoo' may be just what you need to look at things with a fresh perspective. It's an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia's most recognized customer expert. Along similar lines to 'Who Moved My Cheese' or 'Fish, it encourages you to look creatively at customer issues; while still looking after yourself. Feeling uninspired while preparing a customer service strategy, a father reluctantly takes his daughter to the zoo. The animal antics trigger a brainstorming journey, where his seemingly childlike thoughts convincingly come together. The lessons learned, as the story unfolds, are captured in an A-Z of simple and memorable animal analogies. It's for anyone who has direct or indirect customer contact. Originally released by Allen & Unwin, Australia's largest independent publisher, it's been translated into numerous languages. Les Galbraith Vice President American Express Travel 'An excellent reference for leaders amidst today's demanding work life' Peter Weisner Manager Sales Mercedes Benz 'Original as well as effective' Tony Jollye Australian Institute of Management 'Characteristics that good managers may well take to heart''