"ITIL(r) 2011 At a Glance" is an important update to the internationally-recognized ITIL(r) best practices for IT Service Management. "ITIL(r) 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(r) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a...