Itil(r) 2011 at a Glance

ISBN-13: 9781461438960 / Angielski / Miękka / 2012 / 104 str.

John O. Long

Opis

"ITIL(r) 2011 At a Glance" is an important update to the internationally-recognized ITIL(r) best practices for IT Service Management. "ITIL(r) 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(r) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL(r) 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL(r) implementati

Spis treści

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.