This first-of- its-kind guide details a step-by-step six-phase approach to managing BPI projects effectively and successfully, and explains how to make process improvement part of the organization's culture. It presents a variety of best practices for engaging stakeholders, driving participation and managing BPI projects regardless of their complexity.

This comprehensive guide provides strategic project management best practices for engaging stakeholders, and teams to gain buy-in and develop a culture of change. It demonstrates a variety of ways to effectively manage change from the early stages of a project beyond deployment to ensure desired organizational benefits are successfully achieved.