ISBN-13: 9781604270969 / Angielski / Twarda / 2015 / 320 str.
This first-of- its-kind guide details a step-by-step six-phase approach to managing BPI projects effectively and successfully, and explains how to make process improvement part of the organization's culture. It presents a variety of best practices for engaging stakeholders, driving participation and managing BPI projects regardless of their complexity.