Growing disenfranchisement with political institutions and policy processes has generated interest in trust in government. For the most part, research has focused on trust in government as a general attitude covering all political institutions. In this book, Scott E. Robinson, James W. Stoutenborough and Arnold Vedlitz argue that individual agencies develop specific reputations that may contrast with the more general attitudes towards government as a whole.

Grounded in a treatment of trust as a relationship between two actors and taking the Environmental Protection Agency as their...

Growing disenfranchisement with political institutions and policy processes has generated interest in trust in government. For the most part, research has focused on trust in government as a general attitude covering all political institutions. In this book, Scott E. Robinson, James W. Stoutenborough and Arnold Vedlitz argue that individual agencies develop specific reputations that may contrast with the more general attitudes towards government as a whole.

Grounded in a treatment of trust as a relationship between two actors and taking the Environmental Protection Agency as their...

The best decisions made by public managers are based not on instinct, but on an informed understanding of what's happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. In this textbook, Eller, Gerber, and Robinson show students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions.

Uniquely, the...