ISBN-13: 9781138059290 / Angielski / Miękka / 2018 / 534 str.
ISBN-13: 9781138059290 / Angielski / Miękka / 2018 / 534 str.
The best decisions made by public managers are based not on instinct, but on an informed understanding of what's happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. In this textbook, Eller, Gerber, and Robinson show students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions. Uniquely, the book presents the various methodologies through a series of real-life case studies, with each chapter exploring the types of situations where a public sector manager can use research to answer specific questions, and how that research can inform future policy. Taking readers through the key concepts, from research design and sampling to interviews, survey data, and more statistical-based approaches, the book builds to provide the complete guide to using research in the public and voluntary sectors. New to this edition: