Principles of customer service clearly redefines the key principles necessary for service professionals and organizations to function at optimal levels in their pursuit to deliver quality customer service. The author redefines customer service with clarity and precision giving readers a more modern and applicable understanding of its context. The book takes a systematic approach at how customer service should be executed and the need for service organizations to take relevant steps to address operational deficiencies. The book is user friendly and can be used to redefine customer service...

At some point in our lives, we will all face some form of trauma or challenge that tests our faith and causes us to question providence. In Not Easily Shaken, author Bert Mullings shares how his faith was tested during his compelling journey through leukemia-beginning with his diagnosis and ending with his remission.

In vivid detail and with evocative language, Mullings narrates his harrowing yet inspirational story, communicating his unwavering faith and God's unfathomable love, mercy, and grace. Through time-tested biblical precepts, Not Easily Shaken presents profound,...