This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.

Writing for his son, Gadi, the newest doctor in his family, Professor Charles Howard offers a personal message to him and to all new doctors. Now, as Gadi and other young doctors enter this calling, Howard seeks to provide advice and encouragement in the hopes that those choosing the profession of healing will find happiness and fulfilment in helping others, and avoid the arrogance and the lack of caring, that unfortunately, is sometimes found in the profession. Each new doctor must find, from the vast range of opportunities medicine provides, the perfect match to his/her interests and...