The Organizational Ombudsman: Origins, Roles, and Operations--A Legal Guide

ISBN-13: 9781604427783 / Angielski / Miękka / 2011 / 649 str.

Charles Howard

Opis

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.