Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.
Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We ad...
Unless your company has no employees, an Employee Manual is essential to your operations. The Employee Manual documents your policies and procedures, outlines your expectations for your employees, and it communicates what the company has to offer. By providing a guide to what to expect and what you expect in turn you will avoid conflict in the future and create a work environment that serves your customers and helps you business grow. In this book you will find everything you need to create an Employee Manual designed to meet the demands of the towing industry and your individual business...
Unless your company has no employees, an Employee Manual is essential to your operations. The Employee Manual documents your policies and procedures, ...
