Towing Training Manual: Dispatch

ISBN-13: 9780979441646 / Angielski / Miękka / 2007 / 116 str.

Michele Godwin; Jeffrey Godwin

Opis

Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.