"Higher Education Outcomes Assessment for the Twenty-first Century" focuses on recent developments in outcomes assessment, especially from the perspectives of the federal government and state governments, as well as foundations concerned about the state of higher education. The authors identify the significant changes that these stakeholders call for--information that academic librarians and anyone following outcomes assessment need to be aware of--and interpret the discussions to identify implications for libraries.
Building upon the foundation of knowledge presented in the previous...
"Higher Education Outcomes Assessment for the Twenty-first Century" focuses on recent developments in outcomes assessment, especially from the pers...
Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data's usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A companion volume to the authors' earlier book Getting Started with Evaluation, this guide illustrates how to use the data to support value, collection use, benchmarking, and other best practices. This important resource * Identifies key metrics in ACRLMetrics and...
Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library ma...
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since "Assessing Service Quality" premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the...
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that c...
