Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author...

There are hundreds of technologies and protocols used in telecommunications. They run the full gamut from application level to physical level. It is overwhelming to try to keep track of them. Network Design, Second Edition: Management and Technical Perspectives is a broad survey of the major technologies and networking protocols and how they interrelate, integrate, migrate, substitute, and segregate functionality. It presents fundamental issues that managers and engineers should be focused upon when designing a telecommunications strategy and selecting technologies, and bridges the...

Telecommunications service providers face increasing information assistance requests to help law enforcement while they simultaneously struggle with CapEx and OpEx reductions. On the other hand, law enforcement agencies face expensive telecommunication interface options for data collection as they battle with a growing backlog of subpoena requests. Intelligence Support Systems: Technologies for Lawful Intercepts addresses the information and intelligence needs of service providers, law enforcement agencies, representatives of governments and international standards bodies, and product and...

A panel of renowned experts from around the world contributed to this authoritative handbook that covers the essential aspects of this most dynamic field of communications and networking activity. Edited by Dr. Kornel Terplan and Patricia Morreale - well known authorities in telecommunications- this important new handbook provides basic principles and definitions, details the tremendous advances in technology, outlines implementation techniques, and discusses the outstanding issues and key challenges faced by communications and networking specialists.
The telecommunications topics...

To avoid serious bottlenecks, components of the Internet and of intranets-such as servers, browsers, and the access networks-must be properly designed, implemented, managed, and monitored. Beginning with the basics, Intranet Performance Management sets forth the standards, methods, and tools that can simplify and unify systems and network management, avoid the seemingly inherent problems associated with them, and contain costs.
In this book, world reknowned expert Kornel Terplan addresses:

Proactive server, browser, and access network monitoring

Managing and authoring...