Electronic Bill Presentment and Payment

ISBN-13: 9780849314520 / Angielski / Twarda / 2003 / 368 str.

Kornel Terplan

Opis

Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.A bout the Author: Kornel Terplan is a telecommunication expert with more than 30 years

Spis treści

Introduction to EBPP. The Billing Process. EBPP in More Detail. Risks and Security. Standards. Payment Standards. Service Providers and Products. Case Studies. Summary and Trends. Acronyms. References.

O autorze

Terplan, Kornel