Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.
The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies,...

The Internet has provided the catalyst for building networks of companies that interoperate, cooperating and collaborating to bring about positive changes in customer value and competitive advantage. The horizontal integration of supply chains both internally and externally is critical and the result of applying the concepts of Business Process Organization across a network of companies. This book demonstrates how companies can build successful supply chain networks. Prescriptive benchmarking models illustrate proven strategies, tactics, and methods for achieving a superior level of supply...