Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the...

While not specifically defined, electronic goverment has become a common term to describe all of the processes, administrative and democratic, that combine to constitute public sector operations. This text examines the changes faced by the public sector, as the use of IT significantly increases. The book strives to examine the challenges and opportunites involved in the implementation and use of IT into organizations.

This book presents the refereed proceedings of the 5th International Conference on Electronic Government, EGOV 2006, held in in Krakow, Poland in conjunction with DEXA 2006. The book offers 31 revised papers depicting the state of the art in e-government/ e-governance, arranged in topical sections on research, review and outlook, participation and democracy, designing government services, legal dimensions in e-government, procurement and governance issues in networked governments, and more.

In front of you are the proceedings of the First International Conference on Electronic Government and Information Systems Perspective, EGOVIS. This conference builts on the tradition of its predecessors, the Electronic Government Conferences (EGOV) under the DEXA umbrella, which have been ongoing for nine years, but it also - cluded some innovations. In view of the large number of electronic government c- ferences, we found it important to focus the scope of the conference a little and to increase the quality requirements. Hence this year's conference featured a tougher review process and a...

This book constitutes the refereed proceedings of the Second International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2011, held in Toulouse, France, in August/September 2011.
The 30 revised full papers presented were carefully reviewed and selected from numerous submissions. Among the topics addressed are aspects of security, reliability, privacy and anonymity of e-government systems, knowledge processing, service-oriented computing, and case studies of e-government systems in several countries.