This is a set and includes ISBN: 9780787973551 The 60-Minute Active Training Series: How to Speak Up Without Putting Others Down, Leader's Guide and ISBN: 9780787973599 The 60-Minute Active Training Series: How to Speak Up Without Putting Others Down, Participant's Workbook.

Faced with people we don't like or don't understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to

• Draw out people rather than closing them down
• Overcome your barriers to understanding others
• Look beyond the surface to learn what make...

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to:

• assess skill levels for each of the eight PeopleSmart skills.
• select specific job-related situations in which to improve skills.
• practice and apply three ways to develop each skill.
• develop action plans to further practice each skill.

You?ll gain a greater awareness of interpersonal strengths and...

Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others' self-esteem. How to Speak Up Without Putting Others Down, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one hour program that will teach participants to express themselves clearly, directly, and tactfully. Specifically, participants will learn how to

• Express themselves in a straightforward way3/4without offending others
• Stand their ground, tactfully even in the face of...

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you

The Workshop empowers leaders, associates, or intact teams to:

• Be curious, not furious, when faced with a challenging colleague.
• Get information and ideas across so they are understood.
• Promote ideas that are accepted rather than resisted.
• Think ?we? rather than ?me? in team situations.

The Facilitator's Guide includes robust instructions for conducting a...

Two psychologists explain the benefits of refining, enhancing, and applying people skills in professional and personal situations. Includes a five - step plan to develop and practice skills in various settings....