Describes approaches to the resolution of disputes that should be of interest to students of legal and labour relations studies. Topics include negotiation and mediation, recent developments in the complaints mechanisms of the law, and mediation processes in various countries.

A Handbook of Dispute Resolution examines the theoretical and practical developments that are transforming the practice of lawyers and other professionals engaged in settling disputes, grievance-handling and litigation. The book explains what distinguishes ADR from other forms of dispute resolution and examines the role ADR can play in a range of contexts where litigation would once have been the only option, such as family law and company law. In some areas, like industrial relations, ADR is not an alternative, but the main method of conflict-intervention, and several contributors draw on...