This practical guide to the psychology of effective communication should be suitable for anyone for whom communication in groups is a key part of their job. No previous knowledge of psychology is assumed and the emphasis is on exercises, key point summaries, assessment and improving your skills in everyday situations like committees, project teams, seminars and focus groups. Suitable as in introduction for psychology students, it should be of use to students of business, medicine, allied health, social work and probation, whether studying on a short course or attending an intensive training...