Communicating Successfully in Groups: A Practical Guide for the Workplace

ISBN-13: 9780415201032 / Angielski / Miękka / 2000 / 202 str.

Marie Reid; Richard Hammersley

Opis

This practical guide to the psychology of effective communication should be suitable for anyone for whom communication in groups is a key part of their job. No previous knowledge of psychology is assumed and the emphasis is on exercises, key point summaries, assessment and improving your skills in everyday situations like committees, project teams, seminars and focus groups. Suitable as in introduction for psychology students, it should be of use to students of business, medicine, allied health, social work and probation, whether studying on a short course or attending an intensive training session as part of their continuing professional development.

Recenzje

'Any reader who has worked in groups and teams will find this book a practical refresher course on established psychological and social psychological views of behavior in groups and workplaces. It is most useful in reminding the reader about the range of possible interpretations of interpersonal communications and the ways that the socio-cultural contexts can affect both message content and interpretation.' - Andrea Meier, University of North Carolina at Chapel Hill, in 'Social Work With Groups'

Spis treści

Chapter 1 Welcome to group communication in the workplace; Chapter 2 The nature of interpersonal communication; Chapter 3 Non-verbal channels of communication; Chapter 4 Techniques of verbal communication; Chapter 5 Myths of personal identity; Chapter 6 The social construction of identity; Chapter 7 The formation of groups; Chapter 8 Social influence in groups; Chapter 9 Group decision-making; Chapter 10 Working beyond the group; Chapter 11 Teams and roles; Chapter 12 Group communications in networked society; Chapter 13 Summing up;

O autorze

Marie Reid, Richard Hammersley