Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental design techniques often falls short of the mark due to a lack of statistical knowledge on the part of engineers and managers in their analyses of manufacturing process quality problems. This timely book aims to fill this gap in the statistical knowledge required by engineers to solve manufacturing quality problems by using Taguchi experimental design methodology. The book...

This work considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case studies, it also reviews the implementation of a variety of quality management programmes in a range of organizational contexts, including manufacturing, higher education, health care, policing and retailing.

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental design techniques often falls short of the mark due to a lack of statistical knowledge on the part of engineers and managers in their analyses of manufacturing process quality problems. This timely book aims to fill this gap in the statistical knowledge required by engineers to solve manufacturing quality problems by using Taguchi experimental design methodology. The book...

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.