Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

ISBN-13: 9780415222723 / Angielski / Miękka / 2001 / 254 str.

Jiju Anthony; David Preece; Jiju Antony

Opis

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

O autorze

Jiju Antony, David Preece