Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission--to broaden library use and increase relevance while serving community needs--libraries can improve customer service, looks, and functionality in ways that enhance its community mission. Use Creating the Customer-Driven Library to: - Offer accessible, customer-friendly signs, catalogs, and interior spaces - Identify the unique needs of your library's community--then meet those needs - Create a step-by-step, customized promotion plan that...
Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission--t...
During these tough economic times, more people are relying on libraries than ever before, even as library funding is being slashed or eliminated altogether. The hard truth is that many seasoned librarians are losing their jobs, and many recent LIS graduates are having a hard time finding one. Being unemployed is potentially devastating; without a clear, well-thought out game plan and considerable attention to their own personal well-being, those affected may find it difficult to recover. In this ALA Editions Special Report, Woodward, a veteran librarian with decades of experience, helps...
During these tough economic times, more people are relying on libraries than ever before, even as library funding is being slashed or eliminated altog...
