The definitive guide to U.S. government information on the Web has been expanded and updated with the latest information from the current administration, including material on the Department of Homeland Security, the Patriot Act, and the E-Government Act of 2002. Peter Hernon, one of the country's foremost authorities on government information, and his colleagues provide additional Web sites and offer valuable strategies for effectively accessing and using government information online. More than a mere directory of Web sites, this authoritative work serves as a cardinal pointer through the...
The definitive guide to U.S. government information on the Web has been expanded and updated with the latest information from the current administrati...
"Outcomes Assessment in Higher Education" focuses on assessing institutional quality and effectiveness, and responds to the increasing demand for greater accountability at all levels of institutional activity. It provides material that anyone in higher education dealing with outcomes assessment will find useful. The book presents the perspective of assessment associations and regional accrediting bodies, faculty members who have prepared plans for implementation of outcomes assessment, and librarians engaged in such assessment. Examples provide practical guidance in determining assessment...
"Outcomes Assessment in Higher Education" focuses on assessing institutional quality and effectiveness, and responds to the increasing demand for g...
"Revisiting Outcomes Assessment in Higher Education" complements rather than updates Hernon and Dugan's 2004 "Outcomes Assessment in Higher Education." As with its predecessor, it offers a cross-campus diversity of voices: contributors hail from various segments of higher education, including officers of institutional accreditation organizations, an academic vice president, academic deans, a higher education consultant, faculty members, and librarians. Individually, they shed light on how their corner of the higher education universe views, facilitates, and substantiates outcomes...
"Revisiting Outcomes Assessment in Higher Education" complements rather than updates Hernon and Dugan's 2004 "Outcomes Assessment in Higher Educati...
This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so...
This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well s...
Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes helps academic librarians go well beyond the basic guideposts of inputs and outputs to explore a wide range of metrics for measuring their effectiveness and improving performance. Based on their groundbreaking article, "Outcomes Assessment: Not Synonymous with Inputs and Outputs," Robert Dugan and Peter Hernon, along with coauthor Danuta Nitecki, give libraries the tools they need to see beyond their own walls and interpret both outcome and impact metrics from the perspective of the parent...
Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes helps academic librarians go well beyond the basic guide...
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines...
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concept...
"Higher Education Outcomes Assessment for the Twenty-first Century" focuses on recent developments in outcomes assessment, especially from the perspectives of the federal government and state governments, as well as foundations concerned about the state of higher education. The authors identify the significant changes that these stakeholders call for--information that academic librarians and anyone following outcomes assessment need to be aware of--and interpret the discussions to identify implications for libraries.
Building upon the foundation of knowledge presented in the previous...
"Higher Education Outcomes Assessment for the Twenty-first Century" focuses on recent developments in outcomes assessment, especially from the pers...
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since "Assessing Service Quality" premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the...
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that c...
