Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of Operations Management specialists - rather than marketing managers - the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private...

Music by Bob Johnston and Nancy White Book by Jeff Hochhauser Lyrics by Nancy White, Bob Johnston and Jeff Hochhauser Based on the novels Anne of Avonlea and Anne of the Island by L.M. Montgomery Based on the sequel novels to Anne of Green Gables, this new Canadian musical continues the story of Anne Shirley's life. Set in the village of Avonlea and at Redmond College in Halifax, Anne and Gilbert follows Anne's journey to young adulthood and her romance with high school academic rival, Gilbert Blythe. Gilbert is in love with Anne, but she seems to be immune to his declarations of love. In the...

Christians all over the world even today, who, in spite of the availability of the knowledge of God's grace, continue to live their lives without a real understanding of the marvel of that Grace. Many continue to struggle in every area of their lives even though some time ago they audibly invited Jesus into their lives to save their souls. Sam presents some well-thought out reasons that happens. Sam dearly wants his readers to encounter the eternal loving and all-powerful God in a new living way and then to lead productive and joyful lives in Christ. Through stories of people in the Bible,...