Easy-to-follow and understand, The Systems Thinking Approach to Strate gic Planning and Management presents the first practical application o f "systems thinking," a concept first introduced by Peter Senge in the Fifth Discipline as a new, better and elegantly simple A-B-C approach to strategic management, planning, and change. It provides a unique S ystems Thinking ApproachX that places equal emphasis on planning, stra tegies, and change management processes in support of customer satisfa ction.

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and...