ISBN-13: 9781574442786 / Angielski / Twarda / 2000 / 392 str.
Easy-to-follow and understand, The Systems Thinking Approach to Strate gic Planning and Management presents the first practical application o f "systems thinking," a concept first introduced by Peter Senge in the Fifth Discipline as a new, better and elegantly simple A-B-C approach to strategic management, planning, and change. It provides a unique S ystems Thinking ApproachX that places equal emphasis on planning, stra tegies, and change management processes in support of customer satisfa ction.