This book takes a new approach to ethics by focusing on the kinds of dilemmas that confront people almost daily on the job. The author's unique contribution is to meld philosophy with everyday decisionmaking, offering the reader a common sense approach to making ethical decisions. Mary Guy introduces ten core values which surround ethical dilemmas, demonstrating the way in which personnel can sensitize themselves to the values involved in a problem and reach a solution which maximizes the important values. Real-life case examples illustrate ethical dilemmas that involve personnel...
This book takes a new approach to ethics by focusing on the kinds of dilemmas that confront people almost daily on the job. The author's unique con...
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the...
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job s...
This book takes a new approach to ethics by focusing on the kinds of dilemmas that confront people almost daily on the job. The author's unique contribution is to meld philosophy with everyday decisionmaking, offering the reader a common sense approach to making ethical decisions. Mary Guy introduces ten core values which surround ethical dilemmas, demonstrating the way in which personnel can sensitize themselves to the values involved in a problem and reach a solution which maximizes the important values. Real-life case examples illustrate ethical dilemmas that involve personnel...
This book takes a new approach to ethics by focusing on the kinds of dilemmas that confront people almost daily on the job. The author's unique con...
Organization theories have given only brief attention to the role of professionals in the workplace. When mentioned, it is posited that major differences exist between professionals and nonprofessionals owing their loyalties more to their discipline/profession than to the organization for which they work. For this reason professionals are thought to be a breed apart who must be treated differently by administrators. Guy, basing her conclusions on studies conducted at two hospitals, shows that these assumptions are not completely true. She finds that the urgency of the task at hand...
Organization theories have given only brief attention to the role of professionals in the workplace. When mentioned, it is posited that major diffe...
Although much has been written about how organizations renew themselves, little attention has been given to why they go into decline. Mary Guy's groundbreaking new study looks at both sides of the issue, first analyzing the symptoms of and reasons for organizational decline, and then exploring the requirements for renewal. Drawing upon her own original research and a detailed examination of case studies in both the public and private sector, Guy takes as her conceptual framework the theories that have informed organizational development research. She traces the decline-followed-by-renewal...
Although much has been written about how organizations renew themselves, little attention has been given to why they go into decline. Mary Guy's gr...
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurse...
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurse...
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution.
This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the...
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolv...
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution.
This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the...
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolv...
